Thank you for choosing EDZER. This policy explains when refunds apply, what happens if you cancel, and how revisions and support work for our Resume Writing and Job Portal Optimisation services, including the Basic (ATS Foundation), Premium (Recruiter Visibility Kit) and Premium Plus (Shortlisting Accelerator) plans listed on our Pricing Plans page. Please read it carefully before making a payment. By making a payment, you agree to this policy.
Every resume, cover letter, LinkedIn profile and job portal profile we deliver is written from scratch for you by our experts. Once work begins, our team’s time and effort cannot be recovered or reused for anyone else. For this reason, refunds are only possible before any work has started, as explained below.
A refund is possible only when no work has started on your order. This means you made the payment and changed your mind before our team contacted you to collect your details. In this case, you can email us at info@edzer.org to cancel, and we will refund the amount you paid. It takes 5-6 working days to process the refunds in this case.
Once our team has contacted you to collect your details, work on your order has started and refunds are not allowed.
Apart from the case in Section 3, no refund applies in any situation. Some common examples are listed below.
4.1 Cancelling midway (after paying the 50% advance)
If you decide not to pay the remaining 50% balance after we have worked on your files, your advance is forfeited because our team has already done the work. The final files are delivered only after the balance is paid. If you change your mind later and pay the balance, we will complete the remaining tasks and deliver your files. No refund applies in this case.
4.2 Not responding or not sharing your details
Delivery timelines begin only after we receive your complete details. If you do not share the required information or do not respond to our team, your order will be put on hold. If there is no response from you for 30 days, the order may be closed. No refund applies, although you may contact us to resume the order.
4.3 Selecting the wrong plan or experience level
Please select the correct experience level and plan before making the payment. If you selected the wrong plan, you can upgrade by paying the price difference. Downgrades after work has started are not refunded.
4.4 Job offers, interview calls and recruiter responses
Our services improve how your profile is presented to recruiters and applicant tracking systems. Interview calls, shortlisting and job offers also depend on the job market, your applications, your interviews and employer decisions, which are outside our control. No refund applies if you do not receive interview calls or a job offer within a certain time.
4.5 Incorrect or incomplete information from you
We write your documents based on the information you provide. If details you shared turn out to be incorrect, incomplete or changed later (for example, a new role, updated experience or a different target industry), no refund applies. Changes of this kind may be handled as paid edits (see Section 5).
4.6 Third-party platforms
Job portals such as Naukri, LinkedIn and Indeed are owned and run by third parties. Their algorithms, visibility rules, paid features and account restrictions are outside our control. No refund applies because of changes, limitations or actions taken by these platforms. Any subscription fees charged by these platforms are not included in our plans.
4.7 Change of mind after delivery
Once your files have been delivered, the service is complete and no refund applies.
4.8 Offers and discounted purchases
Orders placed during a sale, offer or with a discount follow this same policy.
Your satisfaction matters to us. If you are unhappy with any part of your deliverables, our team will take the time to understand your concern and help you out.
Dissatisfaction with the service is handled through edits and support, not refunds.
If you were charged twice for the same order, or money was debited but the payment failed on our end, email us at info@edzer.org with your payment details. After verification, the extra or failed amount will be refunded in full.
Email info@edzer.org from the email address used for your order, with your name, phone number, plan purchased, and payment date. Our team will review your request and confirm whether it is eligible under this policy.
Approved refunds are processed within 5 to 7 working days to the original payment method. The time taken for the amount to reflect in your account depends on your bank or payment provider.
If you have a concern about a payment, please contact us first so we can resolve it. Raising a chargeback or payment dispute for a service that has been started or delivered in line with this policy may lead to your order being suspended until the dispute is resolved.
EDZER may update this policy from time to time. Changes take effect as soon as they are posted on this page. The policy in effect on the date of your payment applies to your order.
For any questions about this policy, email us at info@edzer.org or call +91 92896-73757.
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